Shipping & Returns
Refund & Return Policy
DYLARAS Jewelry & Co. LLC · Updated June 2025 · Supplier-Aligned
LATIDO Collection — Everyday Jewelry
- Return window: 30 days from delivery date
- Refund: Full refund to original payment method within 5–7 business days
- Condition: Items must be unworn, unaltered, in original packaging
- Return shipping: Customer’s responsibility
ALMA Collection — Certified Fine Jewelry
- Days 1–15 from delivery: Full refund to original payment method
- Days 16–30 from delivery: Store credit only (no cash refund)
- Condition: Items must be unworn, with original GIA/IGI certificate and packaging
- Return shipping: Customer’s responsibility
ALMA Collection — Certified Diamonds
- Must be reported within 7 days of delivery for full refund
- After 7 days: No refund or exchange on certified diamonds
- Note: Certified diamonds are subject to strict supplier return timelines
- Condition: Diamond must be in original condition with GIA/IGI report intact
Why different return windows? ALMA pieces are sourced from certified fine jewelry suppliers with strict return timelines. This policy allows us to honor your return while maintaining the quality standards of our certified collections.
Not Eligible for Return
- Personalized or engraved pieces
- Items marked as Final Sale at time of purchase
- Gift cards
- Items showing signs of wear, damage, or alteration
- Items returned without original packaging or certification documents
- Certified diamonds after 7 days of delivery
Manufacturing Defects — 30-Day Warranty
If your item arrives with a manufacturing defect, contact us within 30 days of delivery with photos and your order number. We will provide a full replacement or refund. DYLARAS covers return shipping for defective items.
How to Initiate a Return
Email returns@dylarasjewelry.com or contact us via WhatsApp with your order number and reason for return. We will respond within 1 business day with return instructions. Refunds are processed within 5–7 business days of receiving the returned item.
Return Policy Summary
| Collection | Return Window | Refund Type | Return Shipping |
|---|---|---|---|
| LATIDO | 30 days | Full refund | Customer |
| ALMA (days 1–15) | 15 days | Full refund | Customer |
| ALMA (days 16–30) | 30 days | Store credit only | Customer |
| Certified Diamonds | 7 days | Full refund | Customer |
| Defects (all collections) | 30 days | Replacement or refund | DYLARAS |
| Final Sale / Engraved | Not eligible | No return | N/A |
Shipping Policy
US Shipping Only · DYLARAS Jewelry & Co. LLC
| Shipping Type | Cost | Delivery Time |
|---|---|---|
| Standard (orders under $75) | $6.99 | 2–5 business days |
| Free Standard (orders $75+) | FREE | 2–5 business days |
| Express | $14.99 | 2 business days |
| ALMA Collection (insurance included) | Free on orders $75+ | 2–5 business days |
We ship exclusively within the United States. Orders are processed within 1–2 business days Monday–Friday. You will receive tracking information by email once your order ships.
DYLARAS is not responsible for carrier delays once the package is in transit. For packages marked as delivered but not received, please contact the carrier first, then reach out to us at hello@dylarasjewelry.com.
ALMA Collection: All certified fine jewelry orders include shipping insurance at no additional cost. GIA/IGI certification documents are included inside the package.